FAQ
Frequently asked questions.
Pricing
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01 How do you price a project?
We give a fixed price tied to a written scope. Where you haven't picked specific products yet (tile, fixtures, cabinetry), the quote shows an allowance for that line item. If your selections come in under the allowance, you keep the difference; over, the change is itemized before we order. No surprise bills at the end.
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02 Do you charge for quotes?
No. The site visit and the written quote are free. We only charge once you've signed off on a scope and we've started work.
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03 What does payment look like?
A small deposit at signing to schedule the start, progress payments tied to milestones (rough-in, drywall, finishes), and a final payment after the walk-through. We don't ask for the bulk of the money upfront.
Process
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01 Who is on site every day?
We run one project at a time with a master builder on site every working day. You'll see the same faces from start to finish. Specialty trades (electrical, plumbing, HVAC) come in for their portion and leave when it's done.
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02 How do you communicate during the build?
End-of-day text update with what got done and what's planned for tomorrow. Photos when there's something visible to share. A weekly call or in-person check-in for the bigger projects.
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03 What if we need to change something mid-build?
Change orders happen on most projects. We write them down, price them clearly, and don't start the new work until you've signed off. No verbal agreements that get forgotten and billed later.
Permits
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01 Do I need a permit, and who handles it?
Structural changes, second suites, decks above a certain size, and most basement finishes require a permit. We coordinate the drawings, file with the city, and schedule the inspections. The permit is in your name (the city requires that), but we handle the work.
Timeline
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01 How far out are you booked?
Usually 4–8 weeks for a start date, though that shifts with the season. Smaller projects (a bathroom, a deck) can sometimes slot in sooner. Call us and we'll be straight about what we can fit.
Warranty
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01 Do you warranty your work?
Two-year workmanship warranty on everything we install. Manufacturer warranties on products carry through to you. If something fails because of how we built it, we come back and fix it — that's the deal.
Areas
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01 What areas do you serve?
Primary: Mississauga, Oakville, Burlington, Milton. Extended: Toronto, Brampton, Vaughan, Markham, Richmond Hill. Outside that radius, we'll still take a look — call us.
Start your project
Ready to begin?
Send a message or call directly. Every quote request is answered within one business day.